Train Your Staff to Know the Difference Between Hospitality and Service As a restaurant owner, when building training and systems for hospitality, remember one crucial point Your staff must clearly understand the difference between hospitality and service Because you’d be surprised how often those lines get blurred Service is black and white It’s transactional It’s steps, tasks, timing, accuracy Hospitality is color It’s emotional It’s connection, presence, warmth, and care Service is what you d

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What is a Service Level Agreement (SLA)?

We were hired to clean this very clean house and we still spent 3 full days cleaning it! Most people, probably even you, get shocked when I say this… If a house is already clean it should not take that long to clean right? But what everyone fails to realize is that a clean house can actually take sometimes double or triple the time to clean than a dirty house… here is why…. Tools and products linked in my bio😉 #deepcleaning #cleaningservice #cleaninghacks #cleantok

Canada Post striking workers are going back to work