Jan 23, 2023 · Learning what causes customer (dis)satisfaction is not just about fixing issues: you can also use the insights to increase the effectiveness of campaigns. For example, satellite …

Aug 5, 2024 · Learn why and how to create customer satisfaction surveys to grow your business and master your market, with 4 templates to copy and re-use today.

Sep 28, 2023 · To get you started, we cover five strong, yet easy-to-implement techniques to manage and improve your online reputation. You’ll also learn the different ways to use Hotjar …

Aug 5, 2024 · Sit back and relax as Hotjar’s AI for Surveys generates a survey in seconds based on your goal, whether it’s cultivating loyal customers or optimizing the customer service …

Apr 26, 2023 · When choosing a platform for your online store, put your customer first and aim to deliver the best user experience possible. Tip: product experience and customer behavior …

Aug 7, 2023 · Effectively uncover insights into customer behavior and use them to tweak your product, messaging, and user experience (UX). Here are ten ways to learn more about your …

Feb 17, 2023 · Providing a great website and product experience starts with understanding your users. You need to know who they are, how they describe themselves, why they buy, and …

May 2, 2022 · Use product experience (PX) insights tools like Hotjar’s Session Recordings and Heatmaps to explore how customers are experiencing your site and collect qualitative insights.

Feb 28, 2023 · Check out the next five chapters of our Hotjar for ecommerce guide, where we unpack all the ways to increase your ecommerce conversions and boost your customer …

Jul 17, 2024 · A high CES score means that your company provides an effortless experience for customers, while a low CES means that people find your processes arduous or your customer …