The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Digital transformation—a process that has been underway for years—received a major boost as a result of the global pandemic. Companies that had already transformed and digitalized their processes ...

There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Kamales Lardi has more than 23 years of cross-industry experience with digital and technology solutions and is the author of The Human Side of Digital Business Transformation. “Rubbish. It’s all about ...

It’s been 30 years since Tom Cruise's “Maverick” battled his fellow fighter pilot “Iceman” to be Top Gun. They engaged in a classic struggle that had first one then the other gain the edge. In much ...

This article presents a descriptive review of a team-based care transformation model in a large primary care network, including core staffing, process improvement, and extended care teams. Allegheny ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Business process pros live an exciting life-operating at the intersection of business and technology, while bringing process methodologies, business knowledge and technology insights into business ...

In the 1990s and early 2000s, Finnish brand Nokia was the leader in the mobile phone market. When smartphone technology led by Apple and Google began to emerge as a threat, Nokia attempted to adapt to ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...