What do I mean when I say great customer service doesn’t cut it? Isn’t great customer service one of the top selling points of any successful business? The answer is, not exactly. Unfortunately, this ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Customer service and government may not always go hand in hand. But in Utah, they do. Utah's official Web site took home the top prize at the 2005 Government Customer Support Excellence Awards in the ...

MINNEAPOLIS--(BUSINESS WIRE)--For the fifth year in a row, Ameriprise Financial (NYSE: AMP) has received a J.D. Power certification for delivering an “outstanding customer service experience” to its ...

OLATHE, Kan.--(BUSINESS WIRE)--NIC Inc., a leading digital government solutions and payments company, was awarded a silver Stevie® Award in the Front-Line Customer Service Team of the Year category in ...

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...

Jake Abbott, owner of Ruby Creek Resort in Cusick, Wash., earns the inaugural Outstanding Customer Service Award from ...

Rules for Excellent Customer Service in Banking. Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to... How ...