Employee and Customer Experience

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...
The National Law Review

Did the Employer Intend for the Customer to Harass Its Employee? The Sixth Circuit Sets a High Bar

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
BuzzFeed on MSN

People Are Revealing The Behind-The-Scenes Things Their Employers Do NOT Want Customers To Know About

People Are Revealing The Behind-The-Scenes Things Their Employers Do NOT Want Customers To Know About ...
JD Supra

The Customer Isn’t Always Right: Employer Liability for Third-Party Harassment

Picture this: It’s late Friday evening and you are almost packed up for the weekend when your human resources manager knocks on your office door. Judging by the look on his face, you two aren’t going ...
SFGate

9 Questions Employers Need to Answer Before Firing an Ashley Madison Customer

AshleyMaidson.com (“AM”) has been referred to as the premier website for married individuals seeking partners for extra-marital affairs. For the record, I know that only after reading about the recent ...
JD Supra

Did the Employer Intend for the Customer to Harass Its Employee? The Sixth Circuit Sets a High Bar

The U.S. Court of Appeals for the Sixth Circuit recently held that an employer will be liable for a customer’s harassment of an employee only when it intends for such harassment to occur. This ruling ...
Psychology Today

Customer Experience vs Employee Experience

Southwest Airline’s founder Herb Kelleher famously said: “If you treat your employees right, guess what? Your customers come back and that makes your shareholders happy.” This simple declaration ...