The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

Small businesses struggling to keep customers and entice new ones can test out new call center technology or sign up for social media sites or even implement customer relationship management (CRM) ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the fundamental changes he sees AI bringing to the customer service role. Read more ...

When the coronavirus pandemic hit in March, little did New Zealand-based Kiwibank realise that it would accelerate the bank's plans to overhaul its customer service management (CSM). The company ...

MELBOURNE, Australia--(BUSINESS WIRE)--Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, water and communications industries, is pleased to announce the ...

Whether it's the phone company, a big box store, or an insurance provider, everybody has nightmare customer service stories. To me, the most frustrating problems are the ones that companies create for ...

Inventory management systems are designed to monitor product availability, determine purchasing schedules and cycle out obsolete or unsold product. The availability of product is just one way in which ...