In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...