In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the OnePoll Survey says, 30% ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...