For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Today’s consumers seek better service and enhanced personalization more than ever before and business leaders across all industries are feeling the demand. In fact, 86% of consumers say that ...