In its 15 th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Some key overall improvements for all 100 ...

So when a woman overheard a couple throwing a fit over nothing, she couldn’t help but step in with some brutal honesty. Read ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

I asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting ...

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

Iconic Swiss luxury fashion house giving stores a retail point-of-sale makeover to give customers a more personal omnichannel shopping experience Founded in 1851, Bally is one of the world's ...

NEW YORK (KABC) -- Verizon is raising its minimum wage to $20 an hour for those looking to work in customer service, retail and sales positions. The company said existing employees on any of those ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

If there’s one marquee brand whose fate I’ve worried about during the pandemic (in addition to those in the obviously hard-hit intimate industries like hospitality, travel, and salon services), it’s ...