Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Ditch traditional strategies and focus on game-changing practices like reverse-engineering customer experience, hyper-personalization, analyzing interactions to gauge emotional engagement and more.

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

If there’s one certainty in these volatile times, it is that the threat of large-scale, disruptive cyber-attacks is here to stay. From US school districts to major brands like Marks & Spencer (M&S), ...

DELHI: 30 Nov. 2023 — High implementation of service advisor actions during pre-service assists original equipment manufacturer (OEM) workshops in a multi-faceted manner, according to the J.D. Power ...