When your days are spent writing code for a new application with an aggressive deadline, you barely have time to step outside for coffee. It’s not like you don’t love what you do: You love the ...

It seems like a law: to have to talk about “Customer Service” we have to mention the famous “Disney Experience”. We all come to mind the smiling team, the warmth of the attention, the patience, the ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

In this episode of The DrBicuspid.com Podcast, Kevin Henry and Dr. Roger P. Levin discuss practical strategies for delivering five-star customer service in dental practices. They emphasize the ...

I stood at the counter listening to the two ladies going back and forth about what the other did wrong as far as the business they were transacting was concerned. At first I just wanted both of them ...