In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

There are many forms of customer service. Depending on your type of business and what you sell, customer support/service can range from a very hands-on, human-to-human approach to a completely ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Calling Hilton is the best way to get help on time-sensitive issues. Otherwise, try email, the website or the Hilton app. Many or all of the products on this page are from partners who compensate us ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

You can only reach Frontier customer service by phone during a specific time window unless you're a Frontier elite. Many or all of the products on this page are from partners who compensate us when ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Have you run into issues with an account - or had a problem with an online order? Reaching out to customer service can be a huge challenge these days, since many companies don't even list phone ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...