The Ingram Micro CEO talks about how the distributor’s intelligent digital assistant is helping it connect with partners, ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

HEIDENHAIN is a world-leading provider of encoders, machine controls, touch probes, digital readouts and metrology solutions—empowering engineer...READ MORE Grady Cope believes that digitalization ...

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

The Aspen City Council met on Monday to discuss ways to enhance city services and processes amid the overall goal of improving relationships with customers. One of the council’s six goals for the next ...

"... customer retention isn’t about keeping dissatisfied customers around. It’s about nurturing as much of your existing ...

We’re experiencing a significant moment for our industry as generative AI tools and technologies rapidly evolve. Many people have focused on the need for companies to perfectly nail this moment. I’ve ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

In the dynamic digital labyrinth of online retail, customer experience isn’t just a buzzword, and it’s the beating heart of a successful enterprise. Here’s a stat that’s sure to make you sit up and ...

The £5 billion opportunity in the UK represented by AI-powered software innovation won’t materialize automatically. Taking advantage of the power of AI requires appropriate leadership, platform ...

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...