If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...

With today’s emphasis on personalized individual interactions, building an active customer community can be a game-changer for brands. Here is how to start. With today’s emphasis on personalized ...

Incredibly, in 2017, here’s a question many small business owners ask: “We have a website, do we need a social media strategy, too?” The answer is the same as for why you have an email address even ...

As one of this year’s 31 winners, CBE Customer Solutions is featured in the Outsourcing Impact Review 2025 Report , launched globally on October 17, 2025. This annual publication recognizes the most ...

The last few years we've seen customer service evolve as social business continues its advance into mainstream business. Online customer communities have changed the days of a customer calling a 1-800 ...

NEW YORK--(BUSINESS WIRE)--Citi today unveiled a groundbreaking beta-testing community, called Canvas Designed by Citi℠, that enables customers to co-create products and digital capabilities that ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

StockX continues to add to its executive team with its latest hire. On Tuesday, the online marketplace named Brendan Dunne as its first-ever senior director of customer community and engagement. In ...

CenterPoint Energy announced a series of Community Affordability Actions as part of a commitment to prioritize customer ...

One of the nice things about getting higher up on the food chain in the command staff is that you do not have to get involved in what seem to be the "flavor of the week" trainings and presentations ...