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Jefferson Fisher, a communication expert and podcaster, explains how to respond to someone who is complaining.

Of all the different types of negative people, complainers can be the most frustrating. One way to derail their pity party is simply by asking how they plan on dealing with the situation. On his ...

Complainers always find something wrong in the workplace. Regardless of how many ways employers try to improve the work environment, show their appreciation for employees or develop better solutions ...

SURPRISE, Ariz. - New Texas Rangers manager Skip Schumaker wanted to wait until his entire roster was assembled before he gave the team a spring training message. On Sunday, the rest of the position ...

Deleting inactive addresses from a house file may be the last thing most traditional direct marketers would do, but it’s becoming a necessity in e-mail. For one thing, all the major Internet service ...

Optimists see: A glass half full. Pessimists see: A glass half empty. Chronic complainers see: A glass that is slightly chipped holding water that isn't cold enough, probably because it's tap water ...

It seems like there are two types of people in the office I work in. Some are chronic complainers. No matter what happens, good or bad, they always focus on the pitfalls and the problems. Others are ...